Five Reasons You Should Hire a Business Telephone Answering Service
It is proven that when callers get an answering machine, more than 60% of would automatically hang up instead of leaving a message. If you are too busy with other calls or are out of the office, you could end up losing potential clients just because they could not talk to a live human. This is where telephone an answering service comes in, and there are very good reasons you should get them for your business.
Even if you’re busy with a lot of other clients, your calls can be answered at your daytime business hours, so there will be no missing calls anymore. In terms of out of hours calls, can you imagine how many you might miss if you don’t use an out-of-hours answering service? Gone are those times of working 9am-5pm, Monday-Friday. A lot of companies are amazed to know how many calls they miss when their office has closed.
Less Expensive than a Full-time Receptionist
The service is certainly cheaper in comparison to a full-time receptionist. In what ways? Employing a receptionist can be expensive, and you usually do not get full value for money because they will likely not be highly productive for the entire duration of their shift. If you use a telephone answering service, you will only pay for the times they are actually working for you. Therefore, if nobody calls you on a certain day, you pay nothing.
Projects a Professional Image
If you select a good answering service, your calls will be handled in a professional manner, according to any particular instructions you may have for the staff, such as using your preferred company greeting. The caller will never get an idea that their call has been redirected to someone who is not in your office. Established telephone answering services can help give your company a professional image you can trust on.
More Efficient Operations
Phone calls are some of the biggest distractions people in a workplace have to deal with. When you are consistently being interrupted at work, your momentum is broken and you can take twice as long to finish even the smallest of tasks. If your office gets 80 calls a day, that means you will have to take one call every 4 minutes!
Trusty Disaster Recovery Service
Finally, with everything run in-house, you are basically putting yourself at the mercy of your telephone, power, Internet provider. With any of these down – which isn’t exactly a rare scenario – then you have no recourse but to stop making or accepting calls or working on any orders. Using a telephone answering service, you are sure to have a backup strategy always ready and available. This allows you to keep taking your calls while the issue is being resolved. Thus, disruption to your business at this time can be reduced to a minimum.